The opportunity
The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the TAPI and provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department.
The HR Specialist will execute task assigned to HR Operations team as per the ensuring high quality and responsive HR Service. Also coordinating as per the workflow and ensuring good employee experience.
How you’ll spend your day
HR Operations Administration:
Execution of the HR Operations and acting as first point of contact for internal and external customers regarding pay and benefits, policies, and procedures.
Resolving user’s issues relating to self-service or HR system in a timely manner. This includes, but not limited to, access issues, maintaining the staff hierarchy, providing audit data, resolving issues around authorizations and claims etc.
Ensure that all queries receive a response within expected timescales and complex issues are escalated to senior members of the HR team as appropriate.
Employees’ records are maintained accurately in line with applicable local laws and TAPI policies & practices.
All enquiries, e-mails, correspondence, and telephone calls are dealt with in a confidential, professional, and timely manner.
Ensure the confidentiality of records and the security of resources and equipment in the HR department.
Review relevant HR documentation to ensure accessibility in line with current legislation, regulations, and practice.
Onboarding and Offboarding Process and other Employee lifecycle processes
Check compliance with all pre-employment checks including medical, back-ground verification, statutory forms and other processes with relevant partners, references, qualifications and right to work checks.
Liaise with Recruitment and Payroll teams to ensure accurate and timely processing of information relating to new employees, leavers, and contractual changes to deadlines.
Effective delivery of the probation process for new starters.
Coordinating for the communication of employee benefit package, ensuring current and accurate information is supplied to new and existing employees in a timely manner.
Implementation of changes in employment terms, wages, or wage structure and / or any other employment condition/s in given HR system.
Updating organization structure in HR system with coordination of HR Business partners.
Updating Time and Attendance data for all TAPI sites. Administrator of Leave Management System.
