The Enterprise Customer Success Manager is responsible for overseeing our companys Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
The job will follow a hybrid model with work from home 2 days each week, with fixed office days.
Your main responsibilities will include
Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their company's investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
The job will follow a hybrid model with work from home 2 days each week, with fixed office days.
Your main responsibilities will include
Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their company's investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
Requirements:
Fluent in both English and Hebrew (spoken and written) – Must.
Availability to work during EMEA hours.
Experience in B2B SaaS 2 years of experience – Must.
Customer-facing experience.
Superb written and verbal communication skills.
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
Experience in helping customers deploy and see the value of the products they have purchased.
Experience in building relationships with senior business & platform stakeholders.
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together.
Advantage- Experience working in a global team, for an international company.
Fluent in both English and Hebrew (spoken and written) – Must.
Availability to work during EMEA hours.
Experience in B2B SaaS 2 years of experience – Must.
Customer-facing experience.
Superb written and verbal communication skills.
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
Experience in helping customers deploy and see the value of the products they have purchased.
Experience in building relationships with senior business & platform stakeholders.
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together.
Advantage- Experience working in a global team, for an international company.
This position is open to all candidates.
