What will you be doing?
Provide outstanding technical support and troubleshooting for our employees.
Serve as the first point of contact for employees seeking technical assistance, resolving issues or escalating as needed.
Manage user accounts, permissions, and security policies.
Oversee the IT aspects of the employee lifecycle, including seamless onboarding and offboarding processes (user provisioning, hardware setup, software deployment).
Perform system updates, patching, and routine maintenance across all platforms.
Utilize scripting to automate recurring tasks and streamline processes.
Manage hardware inventory, including PC setups, installations, repairs, and component replacements. Consistently identify and implement improvements in the companys IT environment.
Provide outstanding technical support and troubleshooting for our employees.
Serve as the first point of contact for employees seeking technical assistance, resolving issues or escalating as needed.
Manage user accounts, permissions, and security policies.
Oversee the IT aspects of the employee lifecycle, including seamless onboarding and offboarding processes (user provisioning, hardware setup, software deployment).
Perform system updates, patching, and routine maintenance across all platforms.
Utilize scripting to automate recurring tasks and streamline processes.
Manage hardware inventory, including PC setups, installations, repairs, and component replacements. Consistently identify and implement improvements in the companys IT environment.
Requirements:
3+ years of IT support experience including hardware, software, and user management.
Proficiency in troubleshooting and maintaining macOS, and Windows operating systems.
Ability to handle hardware management, including PC setups, installations, and repairs.
Experience supporting IT onboarding and offboarding processes.
Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP, with the ability to troubleshoot common connectivity issues.
Experience with configuration and identity management tools.
Experience with conference rooms audio video setups.
Ability to implement and manage endpoint management tools.
Strong organizational and problem-solving skills.
Excellent communication and teamwork abilities, with a customer-focused approach and commitment to high-quality service.
Ability to work independently and take initiative on process improvements.
Fluent English is required.
3+ years of IT support experience including hardware, software, and user management.
Proficiency in troubleshooting and maintaining macOS, and Windows operating systems.
Ability to handle hardware management, including PC setups, installations, and repairs.
Experience supporting IT onboarding and offboarding processes.
Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP, with the ability to troubleshoot common connectivity issues.
Experience with configuration and identity management tools.
Experience with conference rooms audio video setups.
Ability to implement and manage endpoint management tools.
Strong organizational and problem-solving skills.
Excellent communication and teamwork abilities, with a customer-focused approach and commitment to high-quality service.
Ability to work independently and take initiative on process improvements.
Fluent English is required.
This position is open to all candidates.
