We are looking for a Call Center Manager to lead our International Customer Experience Center.
If you are fluent in English / Spanish / French / German and have proven experience in managing customer service teams wed love to hear from you!
This is not just another managerial position. Its a unique opportunity to build, shape, and lead a team fully dedicated to delivering an outstanding experience to our international customers.
Key Responsibilities:
– Manage the call center operations and team performance to ensure quality and operational targets are met.
– Lead work routines, provide feedback, conduct coaching, and motivate the team toward success.
– Oversee reporting, monitor KPIs, and ensure service quality standards.
– Train new employees and implement ongoing professional knowledge updates.
If you are fluent in English / Spanish / French / German and have proven experience in managing customer service teams wed love to hear from you!
This is not just another managerial position. Its a unique opportunity to build, shape, and lead a team fully dedicated to delivering an outstanding experience to our international customers.
Key Responsibilities:
– Manage the call center operations and team performance to ensure quality and operational targets are met.
– Lead work routines, provide feedback, conduct coaching, and motivate the team toward success.
– Oversee reporting, monitor KPIs, and ensure service quality standards.
– Train new employees and implement ongoing professional knowledge updates.
Requirements:
Proven experience in managing teams or call centers mandatory.
Fluency in English / Spanish / French / German mandatory.
Strong process improvement mindset and operational efficiency skills.
Experience conducting performance reviews and employee evaluations.
Proven experience in managing teams or call centers mandatory.
Fluency in English / Spanish / French / German mandatory.
Strong process improvement mindset and operational efficiency skills.
Experience conducting performance reviews and employee evaluations.
This position is open to all candidates.
