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This is a fantastic opportunity for someone who thrives in fast-paced environments, enjoys improving processes, and wants to make a direct, meaningful impact.

In this role, you will be responsible for:

Youll take on a range of impactful responsibilities that support the accuracy, efficiency, and continuous improvement of our billing operations, including:

Support daily, weekly, and monthly billing operations to ensure timely and accurate processing.
Provide ongoing coaching, training, and development to the Billing Analyst(s) on billing policies, system usage, and complex contract interpretation.
Oversee the daily workflow, allocation, and prioritization of tasks for one or more Billing Analysts to ensure all deadlines are met, especially during the month-end close.
Deliver exceptional internal and external client service by promptly addressing various complex billing inquiries and issues.
Assist the billing manager in developing policies and procedures for the billing process. This includes support with creating training material and procedure documentation.
Proactively identify opportunities for leveraging machine learning and AI technologies to enhance the efficiency, accuracy, and scalability of billing operations, and assist the manager in implementing new, automated processes.
The ability to collect information from multiple sources and combine it to create work plans and reports.
Track contract terms and billing, adjusting special pricing and usage-based calculations.
Process account terminations and ensure that final billing is accurate.
As needed, assist with the collection process by communicating with clients, organizing required documentation, and assisting in implementing strategies to enhance collection rates.
Collaborate with the other finance teams on ad-hoc projects, reporting, and operational support as needed.