MyBusiness | Guideline Group MyBusiness is an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes. We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts. This is a cross-functional role with real impact on how the company operates and grows over the coming years. Responsibilities
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
* Analyze complex business needs and translate them into CRM and AI-based solutions
* Define and design AI agents, automated processes, and advanced workflows
* Lead and support solution implementation with customers, including hands-on involvement when needed
* Work closely with development and implementation teams
* Identify problems, propose solutions, and take full ownership from definition through execution
* Continuously improve internal workflows and delivery processes using AI
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
* Analyze complex business needs and translate them into CRM and AI-based solutions
* Define and design AI agents, automated processes, and advanced workflows
* Lead and support solution implementation with customers, including hands-on involvement when needed
* Work closely with development and implementation teams
* Identify problems, propose solutions, and take full ownership from definition through execution
* Continuously improve internal workflows and delivery processes using AI
Requirements:
* Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
* Strong experience in defining business processes and complex system requirements
* Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
* Strong systems thinking and ability to see the bigger picture
* Hands-on mindset, high level of autonomy, and strong sense of ownership
* Excellent communication skills and the ability to lead customer-facing processes Nice to have
* Previous experience with CRM or SaaS products
* Experience designing or working with AI agents
* Background in technology consulting or business solutions
* Vibe Coding skills What we offer
* A key role with real influence on the companys direction
* Direct collaboration with the CEO and a high-quality core team
* An opportunity to help shape the next generation of CRM and AI-driven solutions
* A flexible, non-hierarchical work environment that values initiative and impact
* Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
* Strong experience in defining business processes and complex system requirements
* Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
* Strong systems thinking and ability to see the bigger picture
* Hands-on mindset, high level of autonomy, and strong sense of ownership
* Excellent communication skills and the ability to lead customer-facing processes Nice to have
* Previous experience with CRM or SaaS products
* Experience designing or working with AI agents
* Background in technology consulting or business solutions
* Vibe Coding skills What we offer
* A key role with real influence on the companys direction
* Direct collaboration with the CEO and a high-quality core team
* An opportunity to help shape the next generation of CRM and AI-driven solutions
* A flexible, non-hierarchical work environment that values initiative and impact
This position is open to all candidates.
