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we are looking for a highly talented Manager, Account Engagement Manager, to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Account Engagement Managers and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with our companys fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes.
What Youll Do
Lead, coach, and support a team of Account Engagement Managers to drive retention and growth both in Israel and other EMEA locations
Set clear KPIs and quality standards across account management, activity, and engagement
Own process improvement , analyze workflows, identify gaps, and build scalable playbooks and procedures
Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies
Be sales-oriented ,help the team identify upsell and cross-sell opportunities within their portfolios
Listen to customer calls, provide structured feedback, and improve commercial and communication skills
Stay hands-on when needed, supporting complex cases and operational workload
Act as an escalation point and work closely with risk, sales, product, and operations
Use data and performance metrics to improve efficiency, compliance, and customer outcomes.