Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
Requirements:
5+ years of experience in Tier 2-3 technical support or a similar role, preferably in cybersecurity or networking.
Strong proficiency with Linux systems, command-line tools, and networking fundamentals (e.g., TCP/IP, routing).
Hands-on experience with troubleshooting network protocols, configurations, and deployments.
Knowledge of programming languages like Python, Java, or Shell scripting is an advantage.
Problem-Solving & Communication:
Exceptional analytical skills to identify root causes and develop effective solutions for complex technical challenges.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Customer Focus:
Proven ability to build strong relationships with customers, providing them with a high level of service and support.
A proactive mindset, with a commitment to ensuring customer satisfaction and long-term success.
5+ years of experience in Tier 2-3 technical support or a similar role, preferably in cybersecurity or networking.
Strong proficiency with Linux systems, command-line tools, and networking fundamentals (e.g., TCP/IP, routing).
Hands-on experience with troubleshooting network protocols, configurations, and deployments.
Knowledge of programming languages like Python, Java, or Shell scripting is an advantage.
Problem-Solving & Communication:
Exceptional analytical skills to identify root causes and develop effective solutions for complex technical challenges.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Customer Focus:
Proven ability to build strong relationships with customers, providing them with a high level of service and support.
A proactive mindset, with a commitment to ensuring customer satisfaction and long-term success.
This position is open to all candidates.
