Fluent Trade Technologies is a premier global fintech software company providing cutting-edge technology solutions to some of the world’s largest financial institutions, including top-tier global banks and hedge funds. With a specialization in ultra low-latency strategy and market data solutions, Fluent delivers state-of-the-art innovations that power the financial industry. Headquartered in Israel, with R&D centers in Jerusalem and global development offices across Europe and Asia, including key hubs in Ukraine and the Philippines, Fluent fosters a dynamic, collaborative, and high-performance environment. Position Overview: As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite. Responsibilities:
* Take ownership of technical issues and provide tier 2 support for major financial clients.
* Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
* Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
* Take ownership of technical issues and provide tier 2 support for major financial clients.
* Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
* Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Requirements:
Desired Skills & Experience:
* At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
* Knowledge of scripting languages such as Python and Bash.
* Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
* Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
* Understanding of networking principles, including telnet and TCP/IP.
* Collaborate with cross-functional teams such as R&D, Integration, PM Advantage:
* Experience as an Integration production environment is preferred.
* Experience in quality assurance (QA).
* Background in finance.
* Familiarity with Jira and ServiceNow.
* Excellent verbal and written communication skills in English
Desired Skills & Experience:
* At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
* Knowledge of scripting languages such as Python and Bash.
* Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
* Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
* Understanding of networking principles, including telnet and TCP/IP.
* Collaborate with cross-functional teams such as R&D, Integration, PM Advantage:
* Experience as an Integration production environment is preferred.
* Experience in quality assurance (QA).
* Background in finance.
* Familiarity with Jira and ServiceNow.
* Excellent verbal and written communication skills in English
This position is open to all candidates.
