Were looking for a Product Manager to join our Platform group and lead the strategy and roadmap for our agent platform, the core system powering how AI agents are built, configured, and operated at scale.
This is an IC role with end-to-end ownership over a critical product area. Youll work at the intersection of UX, engineering, and delivery – translating a deep understanding of internal workflows, customer needs, and technical constraints into a platform strategy that makes us faster, more scalable, and easier to use.
Youre a strategic, systems-oriented thinker with a strong sense of ownership and an entrepreneurial mindset. You proactively identify opportunities, build conviction, and align stakeholders to drive execution. Youre comfortable navigating ambiguity and shaping problems, not just reacting to them. You understand how complex systems fit together – and know where to intervene to create outsized impact.
Responsibilities
Define and drive the strategy, roadmap, and prioritization for our agent platform
Own the end-to-end experience of the agent management platform – the primary workspace for building, configuring, and optimizing AI agents
Improve how agents are delivered by making workflows faster, more scalable, and aligned with best practices
Partner closely with engineering and data teams to ensure the right data is captured, structured, and surfaced for both internal users and customers
Translate customer, partner, and market insights into clear product direction and high-impact initiatives
Champion usability and simplicity, ensuring complex configurations feel intuitive and efficient
Define success metrics, track performance, and use data to inform decisions and communicate impact.
This is an IC role with end-to-end ownership over a critical product area. Youll work at the intersection of UX, engineering, and delivery – translating a deep understanding of internal workflows, customer needs, and technical constraints into a platform strategy that makes us faster, more scalable, and easier to use.
Youre a strategic, systems-oriented thinker with a strong sense of ownership and an entrepreneurial mindset. You proactively identify opportunities, build conviction, and align stakeholders to drive execution. Youre comfortable navigating ambiguity and shaping problems, not just reacting to them. You understand how complex systems fit together – and know where to intervene to create outsized impact.
Responsibilities
Define and drive the strategy, roadmap, and prioritization for our agent platform
Own the end-to-end experience of the agent management platform – the primary workspace for building, configuring, and optimizing AI agents
Improve how agents are delivered by making workflows faster, more scalable, and aligned with best practices
Partner closely with engineering and data teams to ensure the right data is captured, structured, and surfaced for both internal users and customers
Translate customer, partner, and market insights into clear product direction and high-impact initiatives
Champion usability and simplicity, ensuring complex configurations feel intuitive and efficient
Define success metrics, track performance, and use data to inform decisions and communicate impact.
Requirements:
B.A./B.Sc. in Computer Science, Engineering, Business, or a related field (advanced degree is a plus)
3+ years of product management experience, preferably in platform, internal tools, or developer-facing products
Proven ability to lead product initiatives end-to-end with measurable outcomes
Experience working with SaaS platforms, including configurability and multi-tenant environments
Strong understanding of APIs and technical systems, with the ability to translate complexity into clear product value
Highly collaborative, with experience working cross-functionally across teams
Excellent communication skills, with the ability to engage effectively with technical and non-technical stakeholders
Bonus Points:
Familiarity with the U.S. healthcare ecosystem and its unique challenges
Experience with conversational AI, voice, or chat automation platforms.
B.A./B.Sc. in Computer Science, Engineering, Business, or a related field (advanced degree is a plus)
3+ years of product management experience, preferably in platform, internal tools, or developer-facing products
Proven ability to lead product initiatives end-to-end with measurable outcomes
Experience working with SaaS platforms, including configurability and multi-tenant environments
Strong understanding of APIs and technical systems, with the ability to translate complexity into clear product value
Highly collaborative, with experience working cross-functionally across teams
Excellent communication skills, with the ability to engage effectively with technical and non-technical stakeholders
Bonus Points:
Familiarity with the U.S. healthcare ecosystem and its unique challenges
Experience with conversational AI, voice, or chat automation platforms.
This position is open to all candidates.
