we are looking for a Customer Enablement Manager.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content – such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS & SM adoption runs smoothly.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content – such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS & SM adoption runs smoothly.
Requirements:
2+ years of experience in hands-on Customer Success Enablement, L&D (Learning & Development), or a closely related role within a global tech company.
Strong Ownership Mindset: Proven track record of independently managing and executing significant cross-functional projects or training workstreams from scratch.
Experience designing structured and effective learning paths, such as onboarding programs or training modules.
Experience managing enablement platforms (LMS, CMS, or knowledge bases)
Strong writing, editing, and communication skills in English
Creative thinker with a data-driven mindset, able to connect learning solutions to business needs.
High attention to detail, independence, and the ability to manage your priorities
Advantages:
Experience with tools like Salesforce, Gainsight, Gong/Chorus, Outreach or similar
2+ years of experience in hands-on Customer Success Enablement, L&D (Learning & Development), or a closely related role within a global tech company.
Strong Ownership Mindset: Proven track record of independently managing and executing significant cross-functional projects or training workstreams from scratch.
Experience designing structured and effective learning paths, such as onboarding programs or training modules.
Experience managing enablement platforms (LMS, CMS, or knowledge bases)
Strong writing, editing, and communication skills in English
Creative thinker with a data-driven mindset, able to connect learning solutions to business needs.
High attention to detail, independence, and the ability to manage your priorities
Advantages:
Experience with tools like Salesforce, Gainsight, Gong/Chorus, Outreach or similar
This position is open to all candidates.
