Youre humble and collaborative; turn zero‑to‑one ideas into real products, and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here, youll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, lets build whats next.
Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience with us. With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional.
Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that we remain compliant as a regulated financial services institution.
What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes.
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment.
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening.
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements.
Collaborate with Product to drive operational efficiencies through internal product improvements.
Monitor regional payment and treasury operations, including the safeguarding of customer funds.
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency.
Who you are:
A problem solver – You use data to identify root causes, inform decisions, and measure the success of initiatives.
Process driven – You enjoy following and creating procedures to ensure an efficient and well-documented process.
A team player – You enjoy working independently as much as you enjoy working with a team.
A master prioritiser – You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task.
A people person – Building relationships with internal and external stakeholders comes easily to you.
What youll bring:
6+ years of experience in a relevant field, with a strong preference for backgrounds in fast-growing fintech, startup environments, or top-tier consulting.
Excellent verbal and written communication skills in both English and Hebrew.
Exceptional stakeholder management and influencing skills.
Proven experience in a high-growth environment is advantageous.
Bachelors Degree or equivalent.
