As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.
This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.
Responsibilities
Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
Lead customers through onboarding, implementation, and ongoing adoption of Sentras platform.
Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
Manage customer escalations and drive issues to resolution with strong ownership and communication.
Deliver training sessions and enablement workshops to help customers maximize the value of Sentras solutions.
Act as a customer advocate internally by sharing product feedback and customer insights.
Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.
Requirements
5+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or Solutions Architect.
Strong hands-on experience with cloud platforms such as AWS, Azure, or GCP.
Solid understanding of cloud infrastructure, storage technologies, and data security concepts.
Experience working with enterprise customers in cybersecurity or cloud environments.
Familiarity with security and compliance frameworks such as GDPR, HIPAA, or SOC2.
Technical troubleshooting and problem-solving skills with the ability to navigate complex environments.
Experience with SQL and scripting/programming languages such as Python.
Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
Comfortable working in a fast-paced startup environment with a high level of ownership and autonomy.
Willingness to travel occasionally to customer sites in Israel and Europe.
