As the engineering leader of the Customer Portal, youll shape one of the companys most strategic products, ensuring customers enjoy a seamless experience throughout their entire journey with us. Youll lead a talented team, drive technical excellence, champion AI adoption, and collaborate closely with stakeholders across Product, Marketing, Customer Success, Support, Sales, and Design to deliver customer-facing capabilities with direct business impact.
Were looking for someone who doesnt wait for direction. You naturally identify opportunities, challenge the status quo, and drive initiatives from idea to execution. You inspire your team through technical leadership, raise the engineering bar, and continuously look for better ways to build products and develop people.
What Youll Do
Lead, mentor, and grow a team of Full Stack Engineers, fostering a culture of ownership, accountability, innovation, and continuous improvement.
Own the technical execution and delivery of the Customer Portal roadmap, serving customers across all our products.
Partner closely with Product Management and business stakeholders to translate strategic objectives into scalable technical solutions.
Collaborate daily with Product, Marketing, Customer Success, Support, Sales, and Design to deliver an outstanding customer experience.
Lead architectural decisions, ensuring the platform remains scalable, secure, maintainable, and ready for future growth.
Drive engineering excellence by establishing high standards for code quality, testing, observability, performance, reliability, and operational excellence.
Champion AI-first engineering practices by driving adoption of AI tools and workflows that improve developer productivity, code quality, and delivery velocity.
Proactively identify opportunities to improve the product, engineering processes, and team effectiveness. Bring ideas, challenge existing approaches, and lead meaningful technical and organizational improvements.
Lead planning, prioritization, estimation, and execution while balancing business priorities with technical investments.
Remove blockers, manage technical risks, and create an environment where the team can consistently deliver high-quality outcomes.
Stay hands-on when needed, contributing to architecture, design, code reviews, and implementation of complex features.
Requirements
3+ years of experience leading software engineering teams.
6+ years of experience as a Full Stack Software Engineer.
Strong hands-on experience with React, Node.js, REST APIs, and modern web application architecture.
Experience building and operating customer-facing SaaS platforms at scale.
Strong understanding of distributed systems, relational and NoSQL databases.
Proven ability to lead complex projects from ideation through production.
Demonstrated track record of driving technical initiatives, leading change, and continuously improving engineering practices.
Passion for leveraging AI throughout the software development lifecycle and leading teams in adopting AI-powered development workflows.
Strong sense of ownership with the ability to independently identify problems, propose solutions, and drive execution.
Excellent communication and stakeholder management skills, with experience working across Engineering, Product, Marketing, Customer Success, Support, and other business functions.
Deep understanding of software architecture, secure coding, modern development practices, CI/CD, and cloud-native applications.
Passion for building high-quality software and establishing a strong engineering quality culture.
