As part of the Billing team, you will report to the Billing Director and take ownership of our global collections operations. You will work directly with customers and collaborate closely with Finance, Sales, Customer Success, Account Management, and other cross-functional teams to ensure timely payments, resolve complex billing and payment issues, and identify opportunities to improve processes and drive operational efficiencies to support the companys cash flow performance.
This is a hands-on role for someone who enjoys building strong customer relationships, solving problems, and continuously improving processes in a fast-paced global SaaS environment.
What Youll Do
Own and manage the day-to-day global collections process across our customer base.
Drive collections efforts for strategic and complex customer accounts.
Monitor accounts receivable and proactively follow up on outstanding and overdue balances.
Communicate directly with customers to resolve payment delays, disputes, and billing-related issues.
Identify at-risk accounts and take timely action to prevent overdue balances.
Independently manage customer escalations and complex collection cases.
Manage AR-related activities, including payment allocations, credits, refunds, invoice adjustments, receipts, and credit memos.
Serve as a key point of contact for customers regarding invoices, payments, and account balances.
Partner with Sales, Customer Success, and Account Management teams to resolve customer issues and accelerate collections.
Collaborate with the Accounting team on accounts receivable activities and month-end processes.
Track, analyze, and report on collections activity and accounts receivable performance.
Generate, maintain, and regularly update Accounts Receivable Aging Reports and other collections-related reporting.
Identify opportunities to improve collections processes and increase operational efficiency.
Maintain accurate and up-to-date customer account records across relevant systems.
5+ years of hands-on Collections and Accounts Receivable experience in a global B2B SaaS company – required.
Educational background in Finance, Accounting, Economics, Business Administration, or a related field.
Strong knowledge of accounts receivable and collections processes.
Proven experience managing complex customer accounts, disputes, and escalations.
Native-level proficiency in written and spoken English – required.
Advanced proficiency in Microsoft Excel – required.
Exceptional attention to detail, accuracy, and follow-through – required.
Strong customer-facing communication and interpersonal skills.
Excellent negotiation, problem-solving, and conflict-resolution abilities.
Strong analytical skills with the ability to identify trends and recommend process improvements.
Ability to manage multiple priorities in a fast-paced, global environment.
Strong time-management and organizational skills.
High level of ownership, accountability, and independence.
Experience with NetSuite and/or Recurly – an advantage.
Experience working with Salesforce, Zendesk, banking platforms, payment gateways or similar systems – an advantage.
