We are looking for an Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers.
This is a highly customer-facing role that combines project management, customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently.
You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding manager to deliver a seamless customer experience and continuously improve our onboarding processes.
This is a highly customer-facing role that combines project management, customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently.
You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding manager to deliver a seamless customer experience and continuously improve our onboarding processes.
Requirements:
3+ years of experience in Customer Onboarding, Implementations, Professional Services, Customer Success, or a similar customer-facing SaaS role.
Experience managing Enterprise or strategic customer implementations.
Strong project management skills with the ability to manage multiple onboarding projects simultaneously.
Excellent customer-facing communication and presentation skills.
Ability to build trust and confidently lead customer conversations with both operational and executive stakeholders.
Strong technical aptitude and the ability to understand integrations, APIs, data flows, and technical onboarding requirements.
Proven ability to proactively identify risks, remove blockers, and drive projects to completion.
Experience working cross-functionally with Sales, Product, Engineering, Support, and Customer Success teams.
Highly organized with exceptional attention to detail and follow-through.
A proactive, ownership-driven mindset with a passion for delivering outstanding customer experiences.
3+ years of experience in Customer Onboarding, Implementations, Professional Services, Customer Success, or a similar customer-facing SaaS role.
Experience managing Enterprise or strategic customer implementations.
Strong project management skills with the ability to manage multiple onboarding projects simultaneously.
Excellent customer-facing communication and presentation skills.
Ability to build trust and confidently lead customer conversations with both operational and executive stakeholders.
Strong technical aptitude and the ability to understand integrations, APIs, data flows, and technical onboarding requirements.
Proven ability to proactively identify risks, remove blockers, and drive projects to completion.
Experience working cross-functionally with Sales, Product, Engineering, Support, and Customer Success teams.
Highly organized with exceptional attention to detail and follow-through.
A proactive, ownership-driven mindset with a passion for delivering outstanding customer experiences.
This position is open to all candidates.
