we are seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.
As an IT Specialist at our company, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role
Key Responsibilities
Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies.
As an IT Specialist at our company, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role
Key Responsibilities
Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies.
Requirements:
5+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service
Proven ability to manage laptops, mobile devices, network equipment, and security tools
Experience administering Google Workspace (G Suite)
Knowledge of network protocols and communication
Proficient in supporting both macOS and Windows environments
Familiarity with SaaS tools such as SmartSheet, DocuSign, and Zoom
Required Skills and Abilities
Strong customer service orientation with excellent interpersonal skills
Fluent in English (written and spoken)
Quick learner with a proactive, hands-on approach
Highly organized, detail-oriented, and self-motivated
Solid understanding of information security principles
Comfortable working with international teams and external vendors
Preferred Qualifications
Experience with tools such as OneLogin, Atlassian, and Microsoft 365
Knowledge of Mobile Device Management (MDM) solutions like Intune or Kandji
Experience with Endpoint Detection and Response (EDR) tools such as CrowdStrike
Familiarity with Zoom Phone systems
Certifications (Advantage)
PC Technician or similar technical certifications
AWS Certification.
5+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service
Proven ability to manage laptops, mobile devices, network equipment, and security tools
Experience administering Google Workspace (G Suite)
Knowledge of network protocols and communication
Proficient in supporting both macOS and Windows environments
Familiarity with SaaS tools such as SmartSheet, DocuSign, and Zoom
Required Skills and Abilities
Strong customer service orientation with excellent interpersonal skills
Fluent in English (written and spoken)
Quick learner with a proactive, hands-on approach
Highly organized, detail-oriented, and self-motivated
Solid understanding of information security principles
Comfortable working with international teams and external vendors
Preferred Qualifications
Experience with tools such as OneLogin, Atlassian, and Microsoft 365
Knowledge of Mobile Device Management (MDM) solutions like Intune or Kandji
Experience with Endpoint Detection and Response (EDR) tools such as CrowdStrike
Familiarity with Zoom Phone systems
Certifications (Advantage)
PC Technician or similar technical certifications
AWS Certification.
This position is open to all candidates.
