What Youll Do
Act as the senior technical point of contact for complex customer engagements across pre-sale and post-sale efforts.
Partner with customers to design and implement technical solutions that align with security, compliance, and operational requirements.
Lead Proof of Value and production rollout initiatives, ensuring smooth implementation and strong adoption.
Own a product domain, working closely with R&D to resolve friction, contribute to roadmap development, and drive ecosystem growth.
Build reusable solution assets including internal documentation, technical guides, automation scripts, and enablement content.
Collaborate cross-functionally with Product, Engineering, Sales Engineering, Customer Success, and Marketing to drive platform adoption and customer success.
Troubleshoot and resolve complex technical issues across data sources, cloud infrastructure, and enterprise systems.
Continuously improve internal workflows, tooling, and best practices to support a growing customer base and field team.
Proven experience as a Solution Architect, Senior Sales Engineer, or similar technical role in a SaaS, security, or cloud-native company.
strong background as a Software development – a must
Strong background in solutioning, systems integration, and customer-facing technical delivery.
Proficiency in data analysis and querying (e.g., SQL) and comfort working across distributed systems and cloud environments.
Excellent communication and interpersonal skills, with the ability to influence both technical and business stakeholders.
Strong ownership mindset-you take initiative, work independently, and thrive in fast-moving environments.
Experience collaborating with R&D and Product teams to resolve customer friction and improve product capabilities.
