The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.
You will:
Own and lead end‑to‑end technical presales activities for Nexyte across assigned accounts and territories.
Act as the primary technical and solution advisor for customers throughout the sales cycle.
Lead customer engagements including solution workshops, product demonstrations, executive‑level presentations, and Proof of Concept initiatives.
Drive RFI and RFP responses, including requirements analysis, solution design, sizing, and contribution to commercial strategy.
Partner with Account Managers, Product, R&D, and Delivery teams to shape solution strategy, support sales execution, and feed field insights back into the product and GTM strategy.
5+ years experience as presale/solution engineer in a global technology company.
Proven experience in selling software solutions to organizations in the law enforcement, intelligence, defense or national security domains.
Familiarity with multi‑source data fusion and analytics platforms, including exposure to investigative workflows and AI or machine‑learning driven analytics.
Ability to work independently as customers technical/presale key focal point, while promoting company goals.
A proficient public speaker with the ability to deliver the message clearly to a technical audience and C-level executives alike.
The position requires frequent travel (up to 25% of the time).
Excellent English communication and presentation skills. Other languages – French, Russian, Spanish – big advantage.
Previous experience as an analyst, investigator, or operational intelligence user – big advantage.
