Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction
2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact
3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes (required)
Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM (required)
Demonstrated ability to articulate and sell the benefits of complex platforms and technologies
Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams
