Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting
Execute workarounds and solutions for IT hardware issues
Act as a subject matter expert and point of escalation for L1 and L2 technicians
Create new processes and documentation for IT hardware team
Collaborate with related departments to im
Collaborate with vendors on warranty replacements (RMA), create requests and manage.
Improve support processes, documentation and training materials
Knowledge of datacenters, and server equipment
Deep knowledge of IT hardware and practical experience of troubleshooting
Skills working with the Unix/linux operating system and command line
Experience with equipment monitoring, data analysis and presentation
Proactiveness and sense of responsibility
High proficiency in spoken and written English
