Your responsibilities will include:
Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.
Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.
Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.
Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.
Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.
Develop executive-friendly documentation and quick reference guides for common workflows and tools.
Anticipate technology needs and proactively recommend improvements to enhance executive productivity.
Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.
Handle sensitive and confidential information with the highest degree of professionalism and discretion.
Exhaust all possible scenarios within their access level when attempting to resolve an issue
Proactively seek feedback from peers, mentors, and leaders
Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
Contribute to continuous service improvement by participating in projects and driving operational enhancements.
Build meaningful and fruitful relationships within the team and cross functionally
Fearlessly seek improvement personally, within processes, and within the teams culture
