Lead end-to-end solution delivery for Agentic Commerce deployments, from scoping through go-live
Work directly with risk and compliance teams at customer organizations to define workflows, configure policies, and validate outputs
Translate merchant risk, chargeback, and dispute management requirements into product configurations and implementation plans
Serve as the domain authority for merchant acquiring risk within the product team, informing roadmap decisions with operational knowledge
Act as the primary point of contact with LLM partners, managing the relationship, aligning on use cases, and coordinating joint development efforts
Manage implementation timelines, customer expectations, and cross-functional dependencies during deployment
Document learnings from implementations to improve onboarding materials, playbooks, and product defaults
Work directly with risk and compliance teams at customer organizations to define workflows, configure policies, and validate outputs
Translate merchant risk, chargeback, and dispute management requirements into product configurations and implementation plans
Serve as the domain authority for merchant acquiring risk within the product team, informing roadmap decisions with operational knowledge
Act as the primary point of contact with LLM partners, managing the relationship, aligning on use cases, and coordinating joint development efforts
Manage implementation timelines, customer expectations, and cross-functional dependencies during deployment
Document learnings from implementations to improve onboarding materials, playbooks, and product defaults
Requirements:
5+ years of experience in merchant risk, payment operations, or chargeback and dispute management
Prior experience in a solutions, implementation, or technical account management role at a payments company, acquirer, or risk platform
Deep understanding of the merchant lifecycle: onboarding, underwriting, monitoring, chargeback representment, and dispute resolution
Experience working with or alongside LLM providers (e.g., OpenAI, Anthropic, Google DeepMind) in a product or solutions capacity
Ability to work across product, engineering, and customer-facing teams without formal authority
Strong written and verbal communication; able to translate operational complexity into clear requirements
Experience with hybrid work environments and managing multiple customer implementations simultaneously
5+ years of experience in merchant risk, payment operations, or chargeback and dispute management
Prior experience in a solutions, implementation, or technical account management role at a payments company, acquirer, or risk platform
Deep understanding of the merchant lifecycle: onboarding, underwriting, monitoring, chargeback representment, and dispute resolution
Experience working with or alongside LLM providers (e.g., OpenAI, Anthropic, Google DeepMind) in a product or solutions capacity
Ability to work across product, engineering, and customer-facing teams without formal authority
Strong written and verbal communication; able to translate operational complexity into clear requirements
Experience with hybrid work environments and managing multiple customer implementations simultaneously
This position is open to all candidates.
