Required/minimum qualifications:
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Experience leading initiatives with multiple internal and external stakeholders
Fluent in Arabic and English – both written and spoken.
Additional or preferred qualifications:
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Relevant work experience within Education or Non Profit Industries.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
