we are looking for a Technical Customer Success Manager.
What you'll do:
Lead technical onboarding: connect customer systems and get them to a live Golden Record, fast.
Be the trusted technical point of contact across the customer's data, IT, and operations teams.
Drive adoption and expansion: turn early wins into organization-wide usage.
Translate customer needs and friction into clear, prioritized product feedback.
Run health checks and business reviews that tie to real operational outcomes.
Partner with Engineering and Sales on renewals, escalations, and smooth handoffs.
What you'll do:
Lead technical onboarding: connect customer systems and get them to a live Golden Record, fast.
Be the trusted technical point of contact across the customer's data, IT, and operations teams.
Drive adoption and expansion: turn early wins into organization-wide usage.
Translate customer needs and friction into clear, prioritized product feedback.
Run health checks and business reviews that tie to real operational outcomes.
Partner with Engineering and Sales on renewals, escalations, and smooth handoffs.
Requirements:
3+ years in technical customer success, solutions, or onboarding for a data or SaaS product.
Comfort with data concepts, integrations, and APIs, enough to go deep with technical buyers.
Excellent communication; you make complex systems feel simple.
Ownership mentality and genuine customer empathy.
3+ years in technical customer success, solutions, or onboarding for a data or SaaS product.
Comfort with data concepts, integrations, and APIs, enough to go deep with technical buyers.
Excellent communication; you make complex systems feel simple.
Ownership mentality and genuine customer empathy.
This position is open to all candidates.
