לוח אפשרויות קריירה - הדרך החכמה להייטק

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.

Responsibilities:

* Receiving inquiries via the application or through direct calls from patients
* Referring patients to various services
* Establishing patients in the SF system
* Guiding patients until they enter the service or receive approvals for various products
* Issuing reminders to patients for their upcoming treatment
* Providing telephone support to patients
* Opening Side Effects reports
* Handling quality complaints
* Sending kits to patients for relevant products
* Linking patients with relevant siblings