Managing the entire lead intake process to ensure high customer conversion rates.
Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, email, text, and advanced communication software), and tracking them via Salesforce.
Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.
Working across departments and collaborating with teams such as Marketing, Sales, Litigation Success, and Legal Data.
Updating and maintaining streamlined communication with our clients to ensure a smooth end-to-end experience, demonstrating professionalism.
Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, email, text, and advanced communication software), and tracking them via Salesforce.
Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.
Working across departments and collaborating with teams such as Marketing, Sales, Litigation Success, and Legal Data.
Updating and maintaining streamlined communication with our clients to ensure a smooth end-to-end experience, demonstrating professionalism.
Requirements:
At least 1 year of experience as an intake specialist/call center representative or in an administrative role within an office setting.
Strong interpersonal skills, with a specific focus on customer communication via phone (experience in telemarketing or cold-calling a plus).
Proven organizational skills and tech-savvy with experience using CRM software, and a demonstrated ability to quickly adapt to new software and platforms.
Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through to their successful conclusion.
Must enjoy working collaboratively with cross-functional business partners in a fast-paced environment.
Speaks English at an idiomatic level.
Spanish Speaking (big plus).
At least 1 year of experience as an intake specialist/call center representative or in an administrative role within an office setting.
Strong interpersonal skills, with a specific focus on customer communication via phone (experience in telemarketing or cold-calling a plus).
Proven organizational skills and tech-savvy with experience using CRM software, and a demonstrated ability to quickly adapt to new software and platforms.
Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through to their successful conclusion.
Must enjoy working collaboratively with cross-functional business partners in a fast-paced environment.
Speaks English at an idiomatic level.
Spanish Speaking (big plus).
This position is open to all candidates.
