Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Cloud Platform products, specifically Networking on Cloud Platform (GCP).
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. Work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product, and drive high-quality production.
Develop an in-depth understanding of product technology and underlying architectures by troubleshooting and reproducing.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. Work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product, and drive high-quality production.
Develop an in-depth understanding of product technology and underlying architectures by troubleshooting and reproducing.
Requirements:
Bachelors degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Bachelors degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred qualifications:
2 years of experience with two or more of the following: Web Tech, Networking, Data/Big Data, Systems Admin, Kubernetes, Oracle, SAP.
2 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
Security clearance for Israel.
This position is open to all candidates.
