We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities
Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand – one that is known for excellence, speed, empathy, proactivity and positivity.
Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
Provide real-time support related to travel inquiries & emergency events.
Collect & monitor travel intelligence information.
Interact with travel & medical providers.
Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
Efficiently handle customer complaints with empathy, knowledge and understanding.
Complete customer requests in a friendly, professional and timely manner.
Work collaboratively across teams and departments to help solve any matter at hand.
Native English speaker / English mother-tongue level- must
Ability to work evening & night shifts
Excellent verbal & written communications skills
Ability to display great time management and prioritize workload while remaining organized and efficient
Proven experience in customer service/call center roles
Familiarity with American customer service and culture
A medical and/or travel background – a plus
Tech-oriented
