As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.
Requirements:
* 3+ years of tech B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
* Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
* An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
* Excellent problem-solving skills
* You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
* Excellent communicator with fluent spoken and written English
* Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
* Experience in AdTech/martech/ Cyber security big advantage. If you dont meet all of the above, thats okay! We believe in hiring people with a pas
* 3+ years of tech B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
* Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
* An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
* Excellent problem-solving skills
* You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
* Excellent communicator with fluent spoken and written English
* Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
* Experience in AdTech/martech/ Cyber security big advantage. If you dont meet all of the above, thats okay! We believe in hiring people with a pas
This position is open to all candidates.
