Manage and coordinate a shift team of technicians! Provide high levels of field service support, including installation, commissioning, maintenance, and troubleshooting of the company products. Maintain high levels of customer satisfaction.
Main Responsibilities:
* Supervising, coordinating, and undertaking maintenance activities of the company products.
* Establishing relationships with key customers and acting as the primary on-shift contact.
* Conducting advanced fault-finding and troubleshooting.
* Managing root cause analysis and communication regarding safety and technical concerns.
* Ensuring compliance with regulations, policies, and procedures.
* Utilizing best practice methodologies for onsite service activities.
* Collecting and reviewing data for informed decision-making.
* Managing shift team competency, training requirements, and performance.
* Overseeing the use of the company processes and operating platforms.
* Managing software products and monitoring platforms.
* Adhering to, reviewing, and updating procedural documentation.
* Providing input for inventory management.
Main Responsibilities:
* Supervising, coordinating, and undertaking maintenance activities of the company products.
* Establishing relationships with key customers and acting as the primary on-shift contact.
* Conducting advanced fault-finding and troubleshooting.
* Managing root cause analysis and communication regarding safety and technical concerns.
* Ensuring compliance with regulations, policies, and procedures.
* Utilizing best practice methodologies for onsite service activities.
* Collecting and reviewing data for informed decision-making.
* Managing shift team competency, training requirements, and performance.
* Overseeing the use of the company processes and operating platforms.
* Managing software products and monitoring platforms.
* Adhering to, reviewing, and updating procedural documentation.
* Providing input for inventory management.
Requirements:
Skills/Knowledge/Experience:
* Strong customer focus and management skills.
* Excellent people management skills.
* Ability to make decisions in changing conditions and adapt behaviour and communication style.
* Strong leadership experience, with at least 5 years in field service in a relevant industry.
* Proficiency in Microsoft products (Outlook, Word, Excel, PowerPoint).
* Good written and verbal communication skills, including proficiency in English.
* Formal qualification in mechanical, electromechanical, or electronics discipline.
Scope of the job: Due to the nature of the role, there will be a requirement to work shift patterns that includes weekends (working 4 days and then 4 days at home). The position requires a high level of physical activity; therefore, a medical assessment will be conducted prior to employment to ensure minimum requirements are met.
Skills/Knowledge/Experience:
* Strong customer focus and management skills.
* Excellent people management skills.
* Ability to make decisions in changing conditions and adapt behaviour and communication style.
* Strong leadership experience, with at least 5 years in field service in a relevant industry.
* Proficiency in Microsoft products (Outlook, Word, Excel, PowerPoint).
* Good written and verbal communication skills, including proficiency in English.
* Formal qualification in mechanical, electromechanical, or electronics discipline.
Scope of the job: Due to the nature of the role, there will be a requirement to work shift patterns that includes weekends (working 4 days and then 4 days at home). The position requires a high level of physical activity; therefore, a medical assessment will be conducted prior to employment to ensure minimum requirements are met.
This position is open to all candidates.
