לוח אפשרויות קריירה - הדרך החכמה להייטק

We are looking for a long-term relationship with a highly motivated leader, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.

About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams

Todays modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.

Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.

Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.

Responsibilities:

Lead a team of Software Engineers in developing frontend and backend components as part of the product

Lead the development of brand-new, innovative Software Product

Analyze Business requirements and provide effort estimations

Design and implement flexible, scalable, and resilient Software Product according to up-to-date best practices

Design and implement efficient deployment strategies in cooperation with DevOps team

Coordinate development, integrations, and testing across other teams

Hands-On development

Write relevant software documents