Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, and a highly motivated individual seeking to advance in the field. You must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor.
Responsibilities:
Provide IT support for the company infrastructure (hardware and software)
Install, configure, upgrade, and troubleshoot Microsoft Windows, Mac OS, and other applications.
First response for on-site IT network and equipment-related issues
Implement onboarding process for new employees
Maintain backups
Support AV\Video conference rooms
Follow procedures and maintain the IT systems documentation
Provide after-hours support, and on-call when needed
A minimum of 1-year experience as an IT Specialist/ Helpdesk in a Windows & Mac OS-oriented environment
Experience with different hardware (Dell, HP, Lenovo, etc.)
Familiarity with computer networking
Ability to troubleshoot and solve problems independently
Service-oriented and a team player
Servicing users both onsite and remote
Good written and spoken communication skills in English
A people person with excellent communication skills
Advantages:
Experience with networking equipment (routers, switches, firewalls, DNS/DHCP )
Basic knowledge of shell scripting, APIs, and integrations
Familiarity with virtualization technologies
Experience with cloud technologies
Familiarity with storage systems
Familiarity with Atera
