Main Duties / Responsibilities
Support the onboarding of new hires – Install, deploy, configure and troubleshoot end-users equipment, software & apps and other peripherals for a flowless users onboarding.
Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.
Respond to requests for technical assistance either in person, ticketing system or over the phone
Troubleshoot system and network problems, diagnose, and solve hardware/software faults
Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
Maintain and support in-office IT Equipment – computers, printers, phones, conference rooms, TVs, and back-office systems.
Ensuring that system records and procedures are accurate and current
Maintain and track IT Equipment inventory stock to support everyday activities.
Experience supporting Windows (must) and MacOS operating systems
Experience working with ServiceNow.
Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
IT backend environment understanding (GPO, Single Sign-On, Active directory, O365)
Ability to work under pressure in a multi-tasking environment
Service-oriented, with a can-do attitude, great human relations
High-level English Verbal & Writing English is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
