We are looking for an NOC/SOC Shift Leader who plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.
What You'll Do
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures.
Monitor and manage shift operations to ensure efficiency and productivity.
Collaborate with other shift leaders and management to maintain seamless 24/7 operations.
Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).
Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.
Incident management – Detection, Analysis, Notification, Reaction until resolution, Documentation
Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team.
Ensuring that NOC tools and technologies are properly maintained and updated.
What You'll Do
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures.
Monitor and manage shift operations to ensure efficiency and productivity.
Collaborate with other shift leaders and management to maintain seamless 24/7 operations.
Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).
Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.
Incident management – Detection, Analysis, Notification, Reaction until resolution, Documentation
Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team.
Ensuring that NOC tools and technologies are properly maintained and updated.
Requirements:
What We're Looking For:
Strong leadership and supervisory abilities.
Leading by example and fostering a positive work environment.
At least 1-year experience as a NOC, or part of any operational team – a must.
Excellent verbal and written communication skills – an advantage.
Willingness to work in shifts (including nights and weekends) – a must.
Familiarity with the online industry and operations of the organization – an advantage.
Familiarity with monitoring tools – an advantage.
Ability to analyze data and correlation for technical issues.
Ability to collaborate with colleagues across different shifts and departments.
Effective multitasking and organizational abilities.
Ability to think quickly and make sound decisions under pressure.
Full position (5 shifts).
What We're Looking For:
Strong leadership and supervisory abilities.
Leading by example and fostering a positive work environment.
At least 1-year experience as a NOC, or part of any operational team – a must.
Excellent verbal and written communication skills – an advantage.
Willingness to work in shifts (including nights and weekends) – a must.
Familiarity with the online industry and operations of the organization – an advantage.
Familiarity with monitoring tools – an advantage.
Ability to analyze data and correlation for technical issues.
Ability to collaborate with colleagues across different shifts and departments.
Effective multitasking and organizational abilities.
Ability to think quickly and make sound decisions under pressure.
Full position (5 shifts).
This position is open to all candidates.
