About the position
As a Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing.
What will you be responsible for:
Pre-sale and Sales
Qualify SMB leads – convert them to tours and closed deals (inbound & outbound)
Understand the customers needs, ensuring that solution that is provided matches customer expectations across all areas – functional, service, timeline, budget, quality, etc.
Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
Follow up with the customer, maintaining a consistent, open channel
Work closely with the Community Manager to achieve smooth onboarding
Customer Success – Retention and Upsell
Analyze and optimize sales targets (Office+AR) for each SMB customer
Identify new needs/challenges for the customer and forecast future expansion
Make sure any payment issues are taken care of on a monthly basis
Execute SMB retention plan
Support the Customer Experience team in terms of member support and service
Experience in B2B sales
Excellent team player
Strong Extensive experience working with various companies and stakeholders
Excellent oral and written communication skills
A can do approach!
Critical competencies for success:
Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
Strong decision-maker: you need to be able to make considered, responsible decisions on a whim when things dont go according to plan
You must be a thorough, self-aware worker whos able to recognize errors and take the necessary steps to correct them
Getting the job done no matter the cost is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
Problem solver you are a highly resourceful thinker who is quick on their feet and a fast learner
Ability to gain the trust and confidence of a wide range/types of clients
Ability to work independently based on targets and goals, and raise any flags in time
Ability to adjust quickly to a fast-paced, changing environment
Ability to plan ahead with a clear focus on executio
