The Scaled Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
This CSM role focuses on scalability. Scale CSMs engage with customers through both 1:1 interactions for high-touch objectives and 1-to-many (1:N) success programs that drive impact across target customer segments. The team leverages robust customer data to identify opportunities to deliver greater value through broader and more advanced use of our products.
Responsibilities:
Identify, design and achieve the customer's goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform.
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team.
Represent the voice of the customer and influence product development roadmap.
High English proficiency both spoken and written, additional language is an advantage.
+1 year of previous work experience in online marketing / advertising domain.
Strong problem solving/troubleshooting skills and communication with the different departments.
Basic analytical skills and data literacy.
Can-do approach, creative and committed to improve and continuously learn.
Excellent social skills and strong ability to operate multiple applications and platforms.
Time management skills with the ability to effectively manage and prioritize own workload.
Advantage: Experience working with a large portfolio of customers, working with SMB accounts globally.
Availability for an evening shift once a week from 12:00 – 21:00.
Availability for Friday shifts – twice a month.
Hybrid work environment.
