Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a curious and detail-oriented Service data Analyst who is passionate about transforming data into meaningful business insights. In this role, you will play a key part in identifying trends and supporting data -driven decisions that enhance service performance and customer experience.
Key Responsibilities
* Collect and consolidate service-related data from various systems ( CRM, BI, Call Center platforms, etc.).
* Analyze service performance metrics such as response times, resolution rates, and customer satisfaction.
* Develop dashboards and reports for service teams and management.
* Identify trends, patterns, and areas for improvement in service operations.
* Collaborate with cross-functional teams (Operations, Quality, IS, Customer Support) to drive data -driven decisions.
* Provide actionable insights and recommendations to enhance service efficiency and customer experience.
Country:
Israel
City:
Herzliya
Key Responsibilities
* Collect and consolidate service-related data from various systems ( CRM, BI, Call Center platforms, etc.).
* Analyze service performance metrics such as response times, resolution rates, and customer satisfaction.
* Develop dashboards and reports for service teams and management.
* Identify trends, patterns, and areas for improvement in service operations.
* Collaborate with cross-functional teams (Operations, Quality, IS, Customer Support) to drive data -driven decisions.
* Provide actionable insights and recommendations to enhance service efficiency and customer experience.
Country:
Israel
City:
Herzliya
Requirements:
Requirements:
* 2-5 years of experience in data analysis, preferably in service or operations environments.
* Bachelors degree in: Industrial Engineering / Information Systems / Statistics / Mathematics / Computer Science.
* Proficiency in SQL.
* Experience with BI tools such as Qlik, Power BI strong advantage.
* Advanced Excel skills (Pivot Tables, VLOOKUP, formulas).
* Familiarity with Python a plus.
* Strong analytical thinking and business acumen.
* Excellent communication and teamwork skills.
We recognize our talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. We are committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Requirements:
* 2-5 years of experience in data analysis, preferably in service or operations environments.
* Bachelors degree in: Industrial Engineering / Information Systems / Statistics / Mathematics / Computer Science.
* Proficiency in SQL.
* Experience with BI tools such as Qlik, Power BI strong advantage.
* Advanced Excel skills (Pivot Tables, VLOOKUP, formulas).
* Familiarity with Python a plus.
* Strong analytical thinking and business acumen.
* Excellent communication and teamwork skills.
We recognize our talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. We are committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
This position is open to all candidates.
