Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.
Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools
2+ years of experience in a technical support, solution engineering, or professional services role
B.Sc. in Computer Science, Engineering, Industrial Engineering, or a related technical field
Strong problem-solving and analytical skills
Experience with scripting (e.g., Python, JavaScript) or API integrations an advantage
Excellent communication skills in English (spoken and written)
Customer-oriented mindset, with the ability to explain technical concepts clearly
Ability to work independently and as part of a cross-functional, fast-paced team
Willingness to travel abroad occasionally (e.g., once per month)
