Join the Customer Success group and become part of a professional, unique, and global team! In this position, you will get to know all of our products and services, provide daily service and Technical Support for our customers, communicate daily with the global support teams in LiveU, and much more! About LiveU: With over 3,000 customers in 130+ countries, LiveUs technology is the solution for global broadcasters, news agencies, sports, entertainment, and live video streaming to TV, mobile, online, and social media.
Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, and provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations, and more).
Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, and provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations, and more).
Requirements:
* Availability to work in flexible shifts (Morning, late evening, and night).
* Two years of proven customer support experience.
* Technical Education or background.
* Excellent communication skills and service orientation.
* Ability to multi-task, prioritize, and manage time effectively.
* Ability to clearly and efficiently document technical information.
* Detail-oriented and Team Player.
* High proficiency in English.
* Availability to work in flexible shifts (Morning, late evening, and night).
* Two years of proven customer support experience.
* Technical Education or background.
* Excellent communication skills and service orientation.
* Ability to multi-task, prioritize, and manage time effectively.
* Ability to clearly and efficiently document technical information.
* Detail-oriented and Team Player.
* High proficiency in English.
This position is open to all candidates.
