WHAT YOULL DO
Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Center of Excellence.
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments, offer insights regarding the availability of new features.
Collaborate with the Sales and Renewal teams to secure contract renewals.
3+ years of experience in technical customer facing roles, such as: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
Experience working with defense or government organizations to deploy and operationalize cloud or security products. Level 2 security clearance is required.
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Excellent written and verbal skills in Hebrew and English.
Ability to multi-task and thrive in a fast-paced environment.
B.S. in Computer Science, Engineering, or similar field.
