DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
Requirements:
* 5+ years of experience in Customer Success leadership roles, especially in SaaS companies
* Strong track record in SMB customer management
* Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
* Technical and SaaS-oriented experience, an ability to speak to technical customers
* Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
* Strong strategic vision for the customer experience and customer support
* The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
* A strong customer advocate with the ability and willingness to engage directly with customers
* Great communication with individuals, teams, and partners and at industry-level events
* Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
* Data-driven decision-maker, in addition to applying best practices
* Effective and productive collaborator to drive cross-functional initiatives
* 5+ years of experience in Customer Success leadership roles, especially in SaaS companies
* Strong track record in SMB customer management
* Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
* Technical and SaaS-oriented experience, an ability to speak to technical customers
* Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
* Strong strategic vision for the customer experience and customer support
* The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
* A strong customer advocate with the ability and willingness to engage directly with customers
* Great communication with individuals, teams, and partners and at industry-level events
* Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
* Data-driven decision-maker, in addition to applying best practices
* Effective and productive collaborator to drive cross-functional initiatives
This position is open to all candidates.
