Required Head of Enterprise Account Management
Job Description
As the Head of Enterprise Account Management, you will lead and manage the company's Strategic/Key Accounts team, with the primary goal of maximizing mutual business value, ensuring significant revenue growth, increasing Share of Wallet (SOW) among existing clients, and strengthening client retention while substantially reducing churn (Churn Reduction). This role requires a strategic mindset, exceptional leadership skills, and proven expertise in managing complex client relationships at the senior executive level.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.
Job Description
As the Head of Enterprise Account Management, you will lead and manage the company's Strategic/Key Accounts team, with the primary goal of maximizing mutual business value, ensuring significant revenue growth, increasing Share of Wallet (SOW) among existing clients, and strengthening client retention while substantially reducing churn (Churn Reduction). This role requires a strategic mindset, exceptional leadership skills, and proven expertise in managing complex client relationships at the senior executive level.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.
Requirements:
Management Experience: Proven experience of at least 3 years in Strategic/Key Account Management (KAM) – Mandatory.
Enterprise Background: Proven track record of managing large-scale, complex enterprise accounts within large-scale organizations.
Business Acumen: Strong commercial orientation with a proven ability to negotiate, handle renewals, and drive business expansion.
Analytical Mindset: Highly proficient in data analysis; ability to translate complex data into actionable business stories and work plans.
CRM & BI Proficiency: Previous experience working with Salesforce and Tableau is a significant advantage
Communication Skills: Exceptional interpersonal and leadership skills, with the ability to influence stakeholders at all levels.
Thrive in Dynamic Environments: Ability to prioritize effectively and make rapid decisions in a fast-paced, high-growth environment.
Management Experience: Proven experience of at least 3 years in Strategic/Key Account Management (KAM) – Mandatory.
Enterprise Background: Proven track record of managing large-scale, complex enterprise accounts within large-scale organizations.
Business Acumen: Strong commercial orientation with a proven ability to negotiate, handle renewals, and drive business expansion.
Analytical Mindset: Highly proficient in data analysis; ability to translate complex data into actionable business stories and work plans.
CRM & BI Proficiency: Previous experience working with Salesforce and Tableau is a significant advantage
Communication Skills: Exceptional interpersonal and leadership skills, with the ability to influence stakeholders at all levels.
Thrive in Dynamic Environments: Ability to prioritize effectively and make rapid decisions in a fast-paced, high-growth environment.
This position is open to all candidates.
