The Connectivity Manager oversees global IoT connectivity and messaging platform operations. This role manages relationships with mobile network operators (MNOs/MVNOs), connectivity providers, and external messaging platform suppliers, ensuring reliable device connectivity and communication services across all markets. This role is critical to success as connectivity and messaging are the foundation of our payment platform and telemetry services, supporting 1.5M+ devices across 100+ countries.
Key Responsibilities:
Strategy & Planning
Develop and execute global connectivity strategy for cellular and emerging technologies
Lead 2G/3G network sunset transitions and migration strategies to ensure zero customer disruption
Develop and implement comprehensive eSIM and redundancy strategies for business continuity
Benchmark messaging platform suppliers on performance, pricing, delivery rates, and global coverage to ensure is always on the best available solution
Vendor & Supplier Management
Manage strategic relationships with MNOs (Verizon, POST, Telenor, Partner, Telstra) and MVNOs (Telit, Webbing), ensuring SLA compliance, commercial terms, and network performance across all regions
Manage external Messaging Platform suppliers: own the vendor relationship, SLA performance, and contractual compliance with current provider (Twilio) and potential alternatives (e.g., Infobip)
Negotiate contracts, pricing, and SLAs with connectivity providers and messaging suppliers across regions
Oversee SIM lifecycle management including procurement, activation, and deactivation
Cost Reduction & Invoice Management
Drive aggressive cost reduction initiatives and optimize data plan management across the device fleet
Manage and monitor monthly invoices from all connectivity and messaging platform suppliers – ensuring accuracy, flagging discrepancies, and tracking spend against budget
Identify opportunities for renegotiation, consolidation, or supplier switching to reduce total cost of ownership
Track and report connectivity and messaging spend trends to leadership
5+ years in telecommunications, IoT connectivity, or mobile network operations
Deep expertise in cellular technologies (4G/LTE, 5G, NB-IoT, CAT-M) and SIM/eSIM management
Proven experience negotiating with MNOs, MVNOs, and managing large-scale connectivity deployments
Experience managing CPaaS or messaging platform vendors (e.g., Twilio, Infobip, Sinch, or equivalent)
Familiarity with SMS operations including A2P messaging, deliverability, fraud prevention, and international routing
Strong understanding of IoT connectivity platforms and management systems
Technical background with understanding of network protocols and troubleshooting
Experience managing connectivity for distributed IoT device fleets (100K+ devices)
Track record of cost optimization, invoice management, and multi-vendor management
Ability to benchmark and evaluate suppliers on performance, pricing, and global coverage
Excellent analytical and problem-solving skills
Bachelors degree in Telecommunications, Engineering, or related field required
