we are looking for a Construction Customer Success Manager.
Key Responsibilities:
Be the primary relationship owner and day-to-day point of contact for some of largest client projects
Lead full platform implementation – from onboarding and training to deep workflow integration
Proactively identify ways to maximize value for the client, making central to how their teams operate
Partner with internal Project Delivery team to configure the platform around the real complexities of each project
Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
Ensure your clients don't just use the platform – they succeed with it
Key Responsibilities:
Be the primary relationship owner and day-to-day point of contact for some of largest client projects
Lead full platform implementation – from onboarding and training to deep workflow integration
Proactively identify ways to maximize value for the client, making central to how their teams operate
Partner with internal Project Delivery team to configure the platform around the real complexities of each project
Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
Ensure your clients don't just use the platform – they succeed with it
Requirements:
8+ years in construction as a Project Manager, Superintendent, or Project Engineer – you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
Self-starter who spots a problem, owns it, and solves it without waiting to be told
Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
A fast learner who picks up new tools quickly and communicates complex ideas clearly
Strong people skills – you leave every interaction, regardless of role or culture, with people feeling good about working with you
Genuinely excited about what technology can do for the construction industry, not just curious about
Energized by travel and being where the work actually happens
A natural at turning data and feedback into actionable insights
Good vibes and a sense of humor – non-negotiable
Preferred:
Construction Mission Critical experience (Semiconductor Fabs, Data Center, Healthcare, or Oil & Gas)
Superintendent on complex construction projects who led process and/or technology implementation
VDC Manager experience
8+ years in construction as a Project Manager, Superintendent, or Project Engineer – you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
Self-starter who spots a problem, owns it, and solves it without waiting to be told
Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
A fast learner who picks up new tools quickly and communicates complex ideas clearly
Strong people skills – you leave every interaction, regardless of role or culture, with people feeling good about working with you
Genuinely excited about what technology can do for the construction industry, not just curious about
Energized by travel and being where the work actually happens
A natural at turning data and feedback into actionable insights
Good vibes and a sense of humor – non-negotiable
Preferred:
Construction Mission Critical experience (Semiconductor Fabs, Data Center, Healthcare, or Oil & Gas)
Superintendent on complex construction projects who led process and/or technology implementation
VDC Manager experience
This position is open to all candidates.
