we are looking for a Customer Success Operations Specialist.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.
Requirements:
Background in project management/execution or engineering operational coordination – Mandatory
Background in Civil3D, ArcGIS Pro, and additional BIM software – Mandatory
Deep familiarity with the content worlds of Customer Success in the fields of civil engineering
High assertiveness and ability to drive interpersonal interfaces
Ability to identify specific problems in the process and provide immediate solutions
Ability to work under pressure and manage a large number of tasks simultaneously
Background in project management/execution or engineering operational coordination – Mandatory
Background in Civil3D, ArcGIS Pro, and additional BIM software – Mandatory
Deep familiarity with the content worlds of Customer Success in the fields of civil engineering
High assertiveness and ability to drive interpersonal interfaces
Ability to identify specific problems in the process and provide immediate solutions
Ability to work under pressure and manage a large number of tasks simultaneously
This position is open to all candidates.
