Your role involves leading a team that works directly with cutting-edge technologies. Youll be responsible for overseeing the IT infrastructure, handling hardware troubleshooting and resolution, and ensuring critical systems run smoothly.
You will be working in Modiin.
Your responsibilities will include:
Manage IT support team to achieve KPI in IT infrastructure support and project planning.
Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
Manage IT support that includes diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data centers IT infrastructure.
Manage Project tasks that include installation, upgrading and dismantling of hardware based on operational requests and requirements.
Manage additional processes around asset management, Return Merchandise Authorizations (RMAs).
We expect you to have:
5+ years of team management, hands-on experience in diagnosing and resolving server hardware issues.
A solid understanding of data center operations, as well as server and network equipment principles.
Practical experience in project planning and management.
Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM).
Basic proficiency in the Linux operating system and familiarity with command-line tools.
Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.
Advanced Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.
A proactive, responsible and goal-oriented approach to work.
