Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.
Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
Report to hardware problem management, execute workarounds and solutions
Solve proactively L1/L2 tasks through ticket system
Update new processes and documentation for IT hardware team
Collaborate with Technical Project Manager on current projects
Participate in technical projects implementations
Oversee 3rd party contractor activities during project implementations
Basic level of network tasks, troubleshooting and support
Requirements
Knowledge of datacenters, and server equipment
Advanced knowledge of IT hardware and practical experience of troubleshooting
Advanced skills working with the Unix/Linux operating system and command line
Experience with equipment monitoring, data analysis and presentation
Basic understanding of Project Management methodologies
Basic understanding of Project Management tools (JIRA, Gantt charts)
Proactiveness and sense of responsibility
High proficiency in spoken and written English
