The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.
What will you do?
Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with senior-level IT administrators to determine and resolve high-level problems.
What you need:
Minimum of 3 years of hands-on experience supporting internal users in a large organization.
Strong communication skills and ability to communicate information about technology and IT services to our employees.
Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
Exceptionally self-motivated and ability to set and manage priorities properly.
Experience working in a team environment.
Ability to support the following:
Hardware (PC/ LT installation and internal troubleshooting)
Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel Word, SharePoint, One Drive, etc.).
User Identity management (Azure, Active Directory, MS Exchange, Exchange online).
NOC (Network Operation Center) monitoring servers, network traffic and services.
Networking (Cisco, TCP/IP, DNS, FTP, DHCP).
Operation Systems (Win7-11, MAC OS, Linux).
Familiarity and ability to support AV/VC conferencing rooms.
