abra's IT division is seeking an IT Support Specialist to join our team in Israel. We are looking for an experienced IT Support Specialist to support the company's users in Israel. The role requires experience in Tier 1 support and providing service in a Microsoft environment. This is a temporary position for approximately 5 months, with a high potential for extension and continued employment. Location: Azrieli Center, Tel Aviv (on-site). Key Responsibilities:
* Provide Tier 1 support to users in Israel, with potential support for EMEA users.
* Diagnose and resolve user issues: access problems, Microsoft 365, Outlook, Teams, Zoom, and network/VPN.
* Support Windows and Mac-based workstations, including installations, updates, and training.
* Assist with administration tasks in Microsoft 365 and Entra ID (password resets, MFA support, permissions).
* Support endpoint devices managed by Intune (Windows/Mac) and ensure compliance.
* Manage IT equipment, onboarding/offboarding processes, maintain accurate inventory records, and document calls in the system.
* Provide Tier 1 support to users in Israel, with potential support for EMEA users.
* Diagnose and resolve user issues: access problems, Microsoft 365, Outlook, Teams, Zoom, and network/VPN.
* Support Windows and Mac-based workstations, including installations, updates, and training.
* Assist with administration tasks in Microsoft 365 and Entra ID (password resets, MFA support, permissions).
* Support endpoint devices managed by Intune (Windows/Mac) and ensure compliance.
* Manage IT equipment, onboarding/offboarding processes, maintain accurate inventory records, and document calls in the system.
Requirements:
* At least 1-3 years of experience in IT Support or Helpdesk.
* 1+ years of experience in IT Support or Helpdesk (Tier 1).
* Hands-on experience supporting Microsoft 365 (Outlook, Teams) and Microsoft Intune.
* Basic understanding of Entra ID and ability to troubleshoot access and SSO issues.
* Technical support capability for Windows and macOS operating systems.
* High service orientation, excellent communication, and ability to explain technical information in simple terms.
* Fluent Hebrew and good communication level English.
* Ability to work in an organized manner, manage tasks, and document in a ticketing system.
* Experience working with: Microsoft 365, Intune, Windows, macOS, Entra ID, Zoom, Teams. Advantages:
* Experience working in a fast-paced global company.
* Experience in IT inventory and equipment management.
* Familiarity with Zendesk, Apple Business Manager, or information security tools. Personality requirements:
* High service orientation.
* Excellent communication and ability to explain technical information in simple terms.
* At least 1-3 years of experience in IT Support or Helpdesk.
* 1+ years of experience in IT Support or Helpdesk (Tier 1).
* Hands-on experience supporting Microsoft 365 (Outlook, Teams) and Microsoft Intune.
* Basic understanding of Entra ID and ability to troubleshoot access and SSO issues.
* Technical support capability for Windows and macOS operating systems.
* High service orientation, excellent communication, and ability to explain technical information in simple terms.
* Fluent Hebrew and good communication level English.
* Ability to work in an organized manner, manage tasks, and document in a ticketing system.
* Experience working with: Microsoft 365, Intune, Windows, macOS, Entra ID, Zoom, Teams. Advantages:
* Experience working in a fast-paced global company.
* Experience in IT inventory and equipment management.
* Familiarity with Zendesk, Apple Business Manager, or information security tools. Personality requirements:
* High service orientation.
* Excellent communication and ability to explain technical information in simple terms.
This position is open to all candidates.
